Digital Project Manager

Location: Head Office, Cheltenham

Working days: Full Time

Hours: 8.30 am - 5 pm
Salary: Dependent on experience

Journey, the hotel marketing agency.

We help ambitious hotels and resorts, take control of their direct revenue, through our hotel marketing platform, to increase their bottom line. Journey is a global hospitality marketing leader. The company simplifies life for hoteliers by providing an integrated suite of services and products that significantly improve digital marketing performance for hotels and resorts all over the world. We currently have an exciting opportunity for a Digital Project Manager to join the Project Management Team.

So where do you fit in?

We are looking for a passionate, hospitality-loving, talented Digital Project Manager to join our rapidly growing team. Working within the Project Management Team, and reporting to the Production Director

The day-to-day: Typically, a digital project manager will be:

  • Holding internal stand ups / project meeting to discuss status, risks and priorities

  • Liaising with stakeholders to obtain information, and provide status reports

  • Collaboration with internal teams to design, develop and implement digital projects

  • Writing detailed briefs for tickets in JIRA (a project management and ticking platform) to be completed in a sprint / future sprints

  • Leading internal meetings during a project, ensuring actions are noted and followed up

  • Liaising and updating stakeholders on project status, risks and changes

  • Advising clients on cost, available resources, problems and solutions

  • Meeting clients on site (some travel will be involved to our client hotels)

  • Tracking the project deliverables and matching those with agreed deadlines

  • Reporting on success criteria for delivered projects by measuring results

  • Keeping track of latest digital campaign trends and analysing digital behaviour

Key responsibilities

  • Management of project lifecycle from client brief to delivery.

  • Collaborating with the other project managers to plan achievable time frames for projects and achievable workloads for teams.

  • Creating and maintaining all project artifacts

  • Leading project onboarding to ensure all requirements are gathered from sales and the client.  Taking time to fully understand the scope of the project.

  • Leading project meetings (internal and external).  Capturing actions and following up with the relevant parties. Regularly sharing risk, status logs and changes to project plans with key stakeholders

  • Managing scope change. Providing quotes for client changes, and managing the project plan accordingly.

  • Administration of JIRA and Accelo (our business automation platform) to ensure time against project is fully tracked and monitored.

  • Writing JIRA tickets for work to be completed with accurate detail and estimates

  • Ensuring the overall project process is followed correctly.

  • Encouraging and educating teams in agile methods such as limiting work in progress, swarming, collaboration and regular communication to deliver work on time and efficiently.

Key skills & relevant experience

  • Background in digital project management

  • Evidence of working with Agile project management methodologies

  • Proven experience of effectively managing large-scale projects from brief through to delivery

  • Adept at building effective client relationships and working with several stakeholders to deliver targets.

  • Strong communication with confident presentation skills, an ability to translate from in-house technical functionality into layman's terms for clients, report writing and data analysis capabilities

  • Ability to work under pressure, work flexibly and change direction when required and work on a range of client projects at the same time

  • Passion for IT, e-commerce and digital projects

  • Creative flair and innovative approach

  • Knowledge of Wordpress an advantage


  • Educated to degree level or equivalent

  • Project management certification a bonus


And what about us?


Based at our HQ in Cheltenham, located in Elmstone Hardwicke, 5 minutes from the M5 motorway. Luxury open plan offices with fantastic interior including table football, Sonos, Macs, and modern staff kitchen.


We are an energetic and upbeat company with a commercial drive. We are fun but fast-paced. We thrive on challenges and innovation, and enjoy pushing each other to reach our goals. We have a passion for hospitality and travel, and our focus is on providing exceptional service to hoteliers everyday.

The Perks

  • Yearly personal development plan

  • 23 days holiday per year + all bank holidays + your birthday

  • Christmas closure - happy days!

  • Christmas and summer staff parties

  • Childcare vouchers

  • Pension plan

  • Gym membership

  • Breakfast with company update every Monday

  • Friday beers and snacks in the office

  • Regular team pub lunches

We work in an innovative and entrepreneurial environment where our staff are encouraged to express themselves. Our dress code is relaxed - no uniform required at all, but great attitude is essential.